Principles of management BBUS - Session 12: Controlling

Management Fourteenth Edition, Global Edition Controlling Activities and Operations Copyright © 2018 Copyright Pearson © 2018 Education, PearsonLtd. All Education, Rights Ltd. All Reserved Rights Reserved Learning Objectives 18.1 Explain the nature and importance of control. 18.2 Describe the three steps in the control process. 18.3 Explain how organizational and employee performance are measured. Know how to be effective at giving feedback. 18.4 Describe tools used to measure organizational performance. 18.5 Discuss contemporary issues in control. Develop your skill at dealing with difficult people. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved What Is Controlling and Why Is It Important? • Controlling: management function that involves monitoring, comparing, and correcting work performance Copyright © 2018 Pearson Education, Ltd. All Rights Reserved Why Is Control So Important? • Planning • Empowering employees • Protecting the workplace Copyright © 2018 Pearson Education, Ltd. All Rights Reserved Exhibit 18-1 Planning-Controlling Link Exhibit 18-1 shows shows how controlling provides a critical link back to planning. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved The Control Process • Control process: a three-step process of measuring actual performance, comparing actual performance against a standard, and taking managerial action to correct deviations or inadequate standards Copyright © 2018 Pearson Education, Ltd. All Rights Reserved Exhibit 18-2 The Control Process Exhibit 18-2 illustrates the three-step control process. Copyright © 2018 Pearson Education, Ltd. All Rights Reserved Step 1: Measuring Actual Performance • How we measure • What we measure Copyright © 2018 Pearson Education, Ltd. All Rights Reserved