Leadership note hệ E

CHAPTER 1 - Essential qualities: Vision (most important), Patience & Tenancity, etc - Task need, Team maintenance need and individual need S1 – Telling + M1- Not have both ability and willingness S2 – Selling + M2 – Willing to do but not have ability S3 – Participating + M3 – Have ability but no willing to do S4 – Delegating + M4 – Have ability and willingness to do CHAPTER 2 - Goal classification: By Time – Nature - According to scope - Leader & Goal: Identify – Linked – Adjust - Control - Level: Team Operational Strategic Leadership (rise from team 5-20 people to more teams to a whole business) - SMART M: Some criteria for success A: Resources available align with the scope R: The purpose, ensure the Review - Goal accomplishment: Plan Assign work Allocate resources Unity & Support Deployment (triển khai) Monitor - Leadership functions: Identifying, Planning, Leading, Controlling, Evaluating, Motivating, Organizing, Give examples (làm gương) CHAPTER 3 - Communication purpose: Intonation transforming, Attitude changing, Emotional sharing - A good presentation: Evaluate situation Define key points (Content, style, duration, technique) Design present Practice - Supporting skill: Humorous atmosphere, engage audience, use stories, persuasion with emotions CHAPTER 4 lOMoARcPSD| 61649839 - Role of motivation: Improve productivity, Sales growth, Retain talented employees, Increase competitiveness - Motivation skill by: + Create a positive working environment + Trust in decentralizing authority to employee (phân quyền) + Evaluation and rewards immediately + Training, fostering and developing the employees + Listen and understand employees + Pay attention to employees’ lives + Extracurricular and travel programs - Role of persuasion: In work, in partnership and in life- Persuasion skills by: + Storytelling skills + Problem-solving skills + Strategic thinking skills + Decision-making skills + Listening Skills + Language skills - Improve persuasion skills: + Define goals before persuading + Prepare content well + Attract attention + Presented with evidence + Answer clearly and coherently + Practice and test your communication CHAPTER 5 - Type of conflict: Positive (can encourage innovation) & Negative (emotional conflict) - Classification of conflict: by objects (individual – group) & according to rank n position - Sources: Goals are not consistent, ineffective communication, disagreementin work, unclear working process - Resolve + Process: Awareness Find reason Assessment Select resolution lOMoARcPSD| 61649839 + Resolution strategy: Avoid – Concession (Nhượng bộ) – Force - Compromise (Thỏa hiệp)Cooperation - Conflict coaching: Require skills: Communication, Questioning, Listening, Feedback CHAPTER 6 - Group working principle: 2 or more people, Interdependence, Set the same objective, Selfmanagement - Classification: Formal group (same expertise to solve common goal) & Informal group (goal not necessarily same) - Stages of group development: Forming (Start to form, tìm hiểu nhau) Storming (Start conflict) Norming (Start to go in order) Performing (Formed regulations, can predict, solve problems – Highest level of accomplishment) Adjourning(hoãn) - Teamwork principles: + Create consensus: Usually by meeting + Establish relationship with supervisors (and s.o manage team’s finances) + Encourage creativity: don’t let team divided into creatives and passives + Developing new ideas: By brainstorming + Learn to delegate: Dele work (break into tasks and assign to members) & Dele of executive authority (give authorized person right to handle work in group) + Encourage everyone to speak up + Share responsibility + Need to be flexible CHAPTER 7 - Characteristics to lead urself: Responsibility, Live with purpose, Confidence & Communication skill, Find “inner” voice (express thoughts, opinions), Be & Trust urself - Self – leading strategy: Constructive thoughts (Mental strategies: solve problems in a positive way), Behavioral focused, Natural rewards Strategies - Core elements: + Realize and learn about urself (Characteristics, Strength/Weakness, *Value*, Talents & Interests) + Determine own purpose + Decision-making skill lOMoARcPSD| 61649839 + Set & Manage goals + Create motivation + Learn from failure - Self-leadership (control the thoughts, emotions, behaviors) # Selfmanagement (organize actions, attitudes and time)